Warranty Policy

At Cherry Twigs, every product is thoughtfully designed and carefully crafted. Our warranty policy is meant to provide clarity and transparency around manufacturing-related concerns while setting clear expectations for long-term use.

Warranty Eligibility
  • The warranty applies only to manufacturing defects, as defined under product-specific warranty terms.
  • All warranty claims are reviewed and approved by the Cherry Twigs resolution team, in consultation with the merchant.
  • The final decision on warranty eligibility rests with the resolution team after assessment

What Is Covered Under Warranty
  • Manufacturing defects identified within the applicable warranty period.
  • The product must be unaltered, unmodified, and used as intended.
  • The product must be maintained according to the user manual and care instructions provided.

What Is Not Covered Under Warranty

The warranty does not cover the following:

  • Natural variations in solid wood, including grain patterns, colour tone, and texture.
  • Normal wear and tear after one year of use.
  • Damage caused by misuse, improper handling, or incorrect installation.
  • Damage caused by third-party installation, handling, or servicing.
  • Accidental damage, exposure to moisture, or sunlight-related discolouration.
  • Issues arising from uneven flooring or standard dimensional tolerances.
  • Any damage occurring after delivery has been acknowledged by the customer.
  • Borer infestation reported beyond one year from the date of delivery.

Disclaimer
  • Warranty claims may be rejected if the user manual or care instructions are not followed.
  • Cherry Twigs reserves the right to deny warranty coverage if the issue falls outside the defined warranty scope.
  • This warranty is limited strictly to the conditions mentioned above and does not extend to usage-related or environmental factors.