Shipping & Delivery Policy
At Cherry Twigs, we aim to keep our shipping and delivery process clear, reliable, and transparent. This policy explains how orders are accepted, shipped, and communicated.
Order Acceptance
- An order is considered accepted only when the product has been shipped or dispatched.
- Any order confirmation received before dispatch does not indicate final acceptance.
Delivery Timelines
- Delivery timelines shown on the website are estimated timelines only.
- These timelines are not guaranteed and may vary based on location, logistics, or order type.
Multiple Shipments
- If an order is dispatched in multiple packages, each shipment is treated as a separate contract.
- Shipment confirmations may be shared individually for each package
Order & Shipment Communication
- Cherry Twigs shares order and shipment confirmations via the customer’s registered email address or mobile number.
- All official communication related to delivery is sent only through these registered contact details.
Customer Responsibility
- Customers are responsible for ensuring that their contact information is accurate and up to date.
- Cherry Twigs is not responsible for delays or communication issues caused by incorrect or outdated contact details.